PROJECTS

Manage Multiple Projects

Manage multiple projects at any time.

Create Project Templates and Save Time

Projects can be copied so you can have "project templates" for common things you work on. This can save you a lot of time that you would waste if you had to redefine all tasks from scratch.

Measure Project Progress

The Project Progress Indicator displays how many tickets and tasks are complete and how many are left to be completed.

Organize Projects into Groups

Projects can be sorted into project groups. Group Members only see the projects they are invited members of; other groups and projects remain invisible to them.

Quickly Move Between Projects

Use Jump-to-Project widget to quickly jump to any project at any time. You can pin projects to the top of the list for easier access.

TICKETS & TASKS

Bigger Tasks, Issues, Subprojects and More

Tickets are essentially tasks, BUT their rich features let you use them for many different things, depending on your needs. Tickets are useful for tasks that take a longer time to get completed, require many smaller tasks to complete, may evolve over time, or in situations when you need the ability to discuss tasks with your team or a client.

Break Tickets into Smaller Tasks

Use tasks to break a ticket into smaller steps and to execute them one by one. Each subticket or task can have due date, priority and a list of assignees.

History

Changes made to a ticket are tracked so you can always know who, what, when a change was made.

Comments

Tickets support an unlimited number of comments. Use them to discuss a ticket with your colleagues and clients.

Unlimited Number of Attachments

Users can attach any number of files to a ticket. System will recognize images and create thumbnails. For other types it will use appropriate file type icons.

Email Notifications

Users subscribed to a ticket will receive email notification when it is commented, completed or rescheduled.

FILES

Upload Files, File Revisions and Collaborate

Use Files section to organize and upload files, discuss them, compare versions. You can upload and track versions of any file.

See Attachments from Other Project Sections

Files attached in other project sections(Tickets, Tasks, Discussions) are also listed in Files section. They are easily identified with a paperclip icon so you can easily spot them.

Preview Images

System generates thumbnails and preview images for JPG, GIF and PNG files.

Categories and Milestones

Discussions can be sorted in categories and associated with milestones. Both relations are optional. When a ticket is completed, it is Archived for future reference.

MILESTONES

Track Key Points in a Project

Have a birds-eye view over things that need to be done, when and who is responsible. Milestones can be a single day event or a time period determined by start and due date.

"Zoom In"

When you need more details, click on a milestone's name to "zoom in" to see all related discussions, files, tickets and tasks.

iCalendar Support

Subscribe to iCalendar feed to have milestones and tasks from AVSmartz Project Manager synchronized with your favorite calendar application (iCal, Outlook etc).

Email Notifications

Notifications are sent to everyone subscribed to a milestone when it is completed or rescheduled.

DISCUSSIONS

Just like an Online Forum

Discussions let you create a number of topics and discuss them with your team and customers. It's like an online forum – discussion with most recent comments listed on top and the system will notify you when there are new messages in a topic.

Categories and Milestones

Discussions can be sorted in categories and associated with milestones. Both relations are optional. When a ticket is completed, it is Archived for future reference.

Attach Files to Discussion Messages

Each discussion message supports an unlimited number of files attached. System will recognize images and create thumbnails. For other types it will use appropriate file type icons.

Lists of Tasks

Checklist is a list of tasks that need to be done in order to get a checklist completed. When all tasks in the checklist are completed, the checklist is completed automatically.

Priority, Due Date and Multiple Assignees

Each task in a list can have priority, due date and multiple assignees responsible. Think of a ticket as a large task with multiple smaller tasks within it and a team of people collaborating on all or some of the tasks in order to complete the ticket. Now imagine a tool that allows you to manage and track this activity in one location.

Email Notifications

People subscribed to a checklist will receive email notification when the checklist is updated, completed or rescheduled.

PAGES

Collaborative Writing

Pages are great for content production. They can be organized in chapters and subchapters. Pages support version tracking so you can see how the document evolves over time.

Comments

Pages support an unlimited number of comments. Use them to discuss a page with your colleagues and clients.

Subtasks

Unlimited number of subtasks can be attached to a page. This is great for complex documents with many authors involved or for jotting down ideas you want to explore.

CALENDAR

Show Tasks in Calendar View

Calendar shows milestones and tasks in month view. User can "zoom in" and see more information about tasks by clicking on a particular day. Tasks can be completed directly from calendar.

Multiple Calendar Views

Three calendar filters are available - global calendar, project calendar and user calendar.

iCalendar Support

Subscribe to iCalendar feed to have milestones and tasks from AVSmartz Project Manager synchronized with your favorite calendar application (iCal, Outlook etc).

ASSIGNMENTS

Multiple Assignees

Tasks can have multiple assignees. One user is always set as responsible in front of the group of assignees.

Assignment Filters

Filter assignments by date, priority, assignees and project. Each filter can be re-used and shared with other users. Users can also define private filters available only to them.

REMINDERS

Remind People Regarding an Issue in 3 Clicks

Remind someone about a ticket, a discussion or a page in 3clicks. You can notify assignees, subscribers, people who commented or a specific person.

Things that Require your Attention

Reminders are sent as an email notification. They are also listed in the dashboard in the Things that Require your Attention section.